At ayam11, your personal data belongs to you. This Privacy Policy explains precisely what information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you hold over your own data. We are committed to transparent, responsible data stewardship.
Our Commitments
Every data decision at ayam11 is guided by these six principles. They inform how we build our systems, train our staff, and respond to your data requests.
We collect only the personal data that is strictly necessary to deliver and operate our platform. We do not collect data speculatively or for purposes beyond those stated in this Policy.
We tell you clearly what data we hold, why we hold it, and how long we keep it. There are no hidden data processing activities. This Policy is written in plain, readable English — not buried in legalese.
Personal data on ayam11 is protected by AES-256 encryption at rest, TLS 1.3 in transit, and role-based access controls. Our infrastructure undergoes regular independent security audits.
We never sell, rent, or trade your personal data to third-party marketers. Data is shared with service partners only on a need-to-know basis under strict contractual confidentiality obligations.
You have meaningful rights over your data — to access, correct, port, and request deletion of the information we hold about you. We honor these rights within the timelines set out in this Policy.
We do not hold personal data indefinitely. Retention periods are set by purpose and legal obligation, and data is securely deleted when the relevant retention period expires and no legal hold applies.
This Privacy Policy ("Policy") is issued by ayam11 ("Company", "We", "Us", "Our") and applies to all personal data processed in connection with the ayam11 online betting platform available at https://ayam11.cam. It should be read alongside our Terms & Conditions and Responsible Gaming Policy. By registering an account or continuing to use the ayam11 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Your Privacy Matters: ayam11 does not and will never sell your personal data to advertisers or data brokers. The processing activities described in this Policy are limited to what is operationally necessary to provide a safe, legal, and high-quality online betting experience.
This Policy applies to all personal data collected, processed, stored, or transmitted by ayam11 in connection with:
For purposes of this Policy, ayam11 acts as the data controller — that is, the entity that determines the purposes and means of processing your personal data. Where third-party service providers process your data on our behalf, they do so as data processors under written data processing agreements that restrict their use of your data to the specific services they provide to us.
ayam11 collects the following categories of personal data. The specific data points collected depend on the services you use and the stage of your relationship with us.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP / passport) | Registration & KYC |
| Contact Data | Email address, Indonesian mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Registration |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, etc.), e-wallet identifiers (OVO, DANA, GoPay), transaction history, deposit and withdrawal amounts in IDR | First transaction & KYC |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps, screen resolution | Every platform visit |
| Usage Data | Pages visited, games played, bet history, bonus usage, feature interactions, session duration | Every platform session |
| Communication Data | Live chat transcripts, email correspondence, WhatsApp message records with our support team | Support interactions |
| Verification Documents | Photographs or scans of KTP, passport, bank statement scr eenshots submitted during KYC review | KYC verification |
Sensitive Data: ayam11 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is incidentally included in a document you submit (for example, a national ID card that records religion), it is not recorded, processed, or used by us in any way beyond confirming your identity.
ayam11 collects personal data through the following channels and mechanisms:
ayam11 processes your personal data only when there is a valid legal basis for doing so. The table below sets out the principal processing purposes and the corresponding legal basis for each.
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and platform access | Performance of contract (our Terms & Conditions) |
| Processing deposits and withdrawals in IDR | Performance of contract |
| Identity verification (KYC) and age verification (21+) | Legal obligation (international AML and gaming regulations) |
| Anti-money-laundering (AML) screening and fraud prevention | Legal obligation & legitimate interest |
| Customer support and dispute resolution | Performance of contract & legitimate interest |
| Responsible gaming monitoring and intervention | Legal obligation & legitimate interest |
| Platform security, abuse detection, and fraud prevention | Legitimate interest |
| Promotional communications and personalized offers | Consent (opt-in at registration or via account settings) |
| Platform analytics and product improvement | Legitimate interest (anonymized / aggregated where possible) |
| Compliance with regulatory information requests | Legal obligation |
Where we rely on legitimate interest as a legal basis, we have assessed that our interests are not overridden by your data protection rights and interests. You may request details of these assessments by contacting our support team.
ayam11 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data only in the following strictly defined circumstances:
No Third-Party Marketing: Your contact information is never shared with external advertisers. Promotional communications from ayam11 are sent only by us, only to members who have opted in, and only through the channels (email, WhatsApp) that you have nominated.
ayam11's primary platform infrastructure is hosted on servers located in jurisdictions that provide an adequate level of data protection as assessed by international gaming regulatory standards. However, as a platform that processes transactions via Indonesian local banks and serves players primarily across Jakarta, Surabaya, Bandung, Medan, Bali, and other Indonesian cities, some personal data may be transferred to, stored in, or processed in a country other than Indonesia.
When such international transfers occur, ayam11 ensures that appropriate safeguards are in place, which may include:
You may request details of the specific transfer mechanisms in place by contacting our Data Protection contact as described in Clause 14.
ayam11 retains personal data for as long as is necessary to fulfill the purposes for which it was collected, and for as long as is required to comply with applicable legal, regulatory, and contractual obligations. The following retention schedule applies as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years following account closure |
| KYC documents | Duration of account plus 5 years following account closure |
| Financial transaction records (IDR deposits, withdrawals) | Minimum 5 years from date of transaction (AML regulatory requirement) |
| Betting and gaming history | Duration of account plus 2 years following account closure |
| Customer support communications | 3 years from the date of the last support interaction |
| Technical and server log data | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter as an audit record |
When the applicable retention period expires and no legal hold is in effect, personal data is securely and irreversibly deleted from our active systems and purged from backup storage within 90 days of the deletion trigger date.
ayam11 implements a layered security architecture designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our technical and organizational security measures include, but are not limited to:
Your Role in Security: While ayam11 implements robust technical safeguards, the security of your account also depends on you. Use a strong, unique password for your ayam11 account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorized access to your account.
ayam11 uses first-party cookies and similar browser-based storage technologies to operate the platform, improve your experience, and maintain session continuity. We do not use third-party advertising cookies or behavioral tracking networks.
The following categories of cookies are used on the ayam11 platform:
You may manage or disable non-essential cookies via your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use the platform. Most modern browsers provide detailed cookie management controls under their Privacy or Security settings menus.
As a member of the ayam11 platform and a data subject whose personal data we process, you hold the following rights with respect to your personal information. These rights are exercisable by contacting us as described in Clause 14.
Request a copy of all personal data we hold about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances, for example while the accuracy of data is being contested.
Receive your personal data in a structured, machine-readable format, and transmit it to another data controller where technically feasible.
Object to processing based on legitimate interest, including profiling for marketing purposes. Marketing opt-out takes effect immediately upon request.
We will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume, we may extend this period by a further 60 days and will notify you accordingly. We do not charge a fee for exercising your rights, except in cases of manifestly unfounded or excessive requests.
The ayam11 platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in our KYC process, and accounts found to belong to persons under 21 are immediately closed and their data securely deleted, except where retention is required by law (for example, to maintain a record of the age-verification failure for regulatory audit purposes).
If you are a parent or guardian and believe that a minor has registered an account on ayam11 using false information, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, within 48 hours of a verified report.
The ayam11 platform integrates with a number of third-party service providers to deliver its full range of features. These include game content studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft), payment gateway providers, and infrastructure partners. Each of these providers operates under its own privacy policy and terms of service, and processes data only in accordance with its contractual obligations to ayam11.
ayam11 is not responsible for the privacy practices of third-party game studios or payment providers beyond the contractual safeguards we have put in place. We strongly recommend reviewing the privacy policies of any third-party service you interact with independently of the ayam11 platform interface.
The ayam11 platform does not contain links to external third-party websites for general browsing purposes. All links within the platform navigate to internal pages or to your chosen payment provider's secure transaction page as part of a deposit or withdrawal flow.
ayam11 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing activities, changes in applicable law, or feedback from regulatory authorities. When material changes are made, we will notify active members via email and display a prominent notice on the platform at least 7 days before the amended Policy takes effect.
The "Last updated" date at the top of this page indicates when the current version of the Policy was published. Your continued use of the ayam11 platform after the effective date of an updated Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you may request account closure before the effective date, and we will process your remaining balance in accordance with our Terms & Conditions.
To exercise any of the data rights described in Clause 10, or to submit a question, concern, or formal complaint regarding our data processing practices, please contact the ayam11 Data Protection team through the following channels:
Support is available in both English and Bahasa Indonesia. All formal data rights requests and privacy complaints must be submitted in writing (email is acceptable) and will be handled in accordance with the timelines set out in Clause 10.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body in the jurisdiction in which ayam11 holds its operating license. We will provide details of the appropriate escalation authority upon request.
This Privacy Policy was last reviewed and updated in January 2026. ayam11 reserves all rights not expressly granted herein.
Keep Exploring
Our FAQ answers common questions about data, security, and account management. You can also review our full Terms & Conditions or head back to the homepage.
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